YMCA of Niagara Employment Services
Customer Service Charter
The YMCA of Niagara Employment Services program has been successfully helping people find work since 1985. With more than 30 years of experience, it’s worth your time to come in for a visit to see how we can help you.
Our Purpose
Employment initiatives fulfill the Mission of the YMCA by helping individuals to find, create and maintain meaningful employment, thereby supporting personal development and motivating participants to reach their full potential.
Our Service
A comprehensive range of employment programs and services promote self-awareness and self-reliance, adaptability and individual empowerment through the acquisition of employable and self-employment skills.
Our Commitment
YMCA Employment Services is committed to you and our community. We believe in quality customer service. You can expect a confidential, timely, reliable, individualized, accessible service. You will work with knowledgeable professionals who are courteous and approachable.
Your Feedback
We like to receive your comments and concerns about our services. We encourage you to let us know by completing a comment card or talking to our staff. All suggestions and complaints are taken seriously and responded to within two business days.
Your Rights
We guarantee to you the following:
- Courteous Service – Staff treat all customers equitably in a warm and welcoming manner
- Knowledgeable Professionals – Staff are well trained and current with respect to issues facing our clients
- Confidentiality – Participants and employers are guaranteed the right to confidential services
- Accessibility – Both our facility and our staff are accessible to our clients physically and linguistically
- Delivery of Timely Services – Service delivery standards are provided in writing and are upheld by our staff
- Reliable Services – Both physical and program standards are of the highest quality
- Accessible Complaints Procedure – Customer concerns are taken seriously